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UK Personal Banking, Online Banking, Telephone Banking Problems and Complaints, Financial Ombudsman Service

TELEPHONE BANKING
The main banks and building societies offer 24-hour telephone banking. This lets you check your balance, amend automatic payments, order statements, pay bills or arrange a loan over the phone.
ONLINE BANKING
More and more banks are offering online banking. This allows you to perform the same functions as telephone banking, and also allows you to print out statements and transfer account information into a spreadsheet or a personal finance software package.
PROBLEMS AND COMPLAINTS
If your bank makes a serious error, mechanisms exist to put things right and pay compensation if necessary.
For further details visit the Financial Ombudsman Service website at:
www.financial-ombudsman.org.uk