LANDING IN UK:
International flights to London arrive at either
Heathrow Airport or at Gatwick Airport or at
Heathrow Airport the guideline is that if you’re
arriving on an international flight, and have
checked baggage, you will come through Customs
about forty minutes after your plane lands.
Be prepared to have
your luggage searched or X-rayed.
At departure you are advised to check-in two
hours before for intercontinental flights. Take
this advice seriously as Heathrow can become
very congested at times.
PORT OF ENTRY
You will be given a De-embarkation Form before
you land at the place of your destination.
There could be questions regarding the items
that you are carrying, e.g. whether it exceeds
the duty-free limits or whether you are carrying
any vegetable products or any perishable products
Enter your organization’s - UK office
Tel. No./address as your contact no./address.
THE IMMIGRATION COUNTER
Show your passport, immigration form and work
Answer questions asked by the immigration officers
respectfully, confidently and to the point.
Do keep eye on what the officer writes down
and politely correct him if you think anything
Request the immigration officer for a multiple
If any of your checked-in baggage is damaged
or missing, make a complaint in writing before
you leave the airport. Also lodge a police complaint.
Airport Authorities make every effort to ensure
that the safe delivery of your baggage coincides
with your arrival at the destination airport!
In the rare
event that your baggage is damaged, lost or
delayed during a flight however, you must advise
a member of the ground handling staff at the
airport of arrival immediately.
If it is lost or damaged by an authority, a
transport company or hotel you must report the
details of the loss or damage to them in writing
and get written confirmation
• If your baggage is lost or stolen, you
must take all reasonable steps to get it back
• You must be able to prove your ownership
and the value of lost or stolen items. Failure
to do so may affect your claim
• If after five days your luggage has
not been restored to you, you must complete
and return a Baggage Inventory Form
and Restricted Items – What you
should not carry The following dangerous articles
are not permitted in baggage whether cabin or
• Gas cylinders. Deeply refrigerated flammable,
non-flammable, and poisonous gases such as butane,
oxygen, propane, and aqualung cylinders. Includes
butane gas (eg for use with heated hair appliances)
camping gas, and chef's blow torches.
• Flammable liquids and solids such as
lighter or heater fuels, paint, and matches
(except one box of matches or one cigarette
lighter as provided below).
• Poisons, such as insecticides, weed
killers, arsenic, and cyanide.
• Radioactive material, oxidising materials,
and organic peroxides such as bleaches and fibreglass
• Firearms and explosives. Handguns, automatic
weapons, munitions, ammunitions including blank
cartridges, pistol caps, fireworks, flares,
smoke canisters, and crackers.
• Infectious substances such as bacteria
• Corrosives such as mercury, acids, alkalis,
and wet-cell batteries.